This policy applies to current custom services, earlier purchases and active legacy subscriptions processed by Waffo Pancake. Nothing here limits rights that cannot be waived under applicable law.
Current ASCII Brand Pack
You may request a full refund before custom work begins. Work begins after payment is confirmed, the final brief is accepted and we notify you that fulfillment has started. Once work has begun, change-of-mind refunds are not normally available, but we will correct a verified defect, redo work that materially differs from the accepted scope or provide an appropriate refund when required by law.
Current ASCII Brand Partner
You may cancel at any time to stop future renewal. The current paid billing period normally continues until its end, and accepted themes for that period remain subject to their agreed delivery dates. Unused theme slots do not roll over. If we cannot fulfill an accepted theme, we will offer an appropriate correction, revised delivery arrangement, credit or refund. If we charge you after a cancellation request received before the billing date, contact us so we can investigate and refund an incorrect renewal.
Legacy ASCII Creator Launch Pack
You may request a full refund before custom work begins. Work begins after payment is confirmed, we accept the complete brief and we notify you that fulfillment has started. Once work has begun or a custom pack has been delivered, change-of-mind refunds are not normally available, but we will correct a verified defect, redo work that materially differs from the accepted offer or provide an appropriate refund when required by law.
Legacy Founding Creator Club
You may cancel at any time to stop future renewal. The current paid period normally continues until its end. If we charge you after a cancellation request received before the billing date, contact us so we can investigate and refund an incorrect renewal.
Duplicate charges and service failure
Contact us promptly about a duplicate charge, an unavailable promised service or a material delivery problem. After verification, we will provide a replacement, correction, credit or refund appropriate to the issue.
How to request help
Email hello@asciiart.pro from the purchase email with the Waffo order reference and a short description of the request. Do not include payment-card details. We respond within one business day and coordinate any approved refund with Waffo, the merchant of record.